Legal

No Refund Policy

Last updated July 16, 2026

1. Overview

This No Refund Policy applies to all paid subscriptions and services offered by Spinlab through Shopify, our website, or any supported platform.

By purchasing a paid subscription, you agree to this policy.

2. No Refunds

All subscription fees and payments made to Spinlab are non-refundable.

We do not provide refunds or credits for:

  • Monthly subscription fees.
  • Partial billing periods.
  • Unused features or services.
  • Plan downgrades.
  • Account cancellations after a billing cycle has started.

3. Free Plan and Trial

If a free plan or trial is available, we encourage you to use it before purchasing a paid subscription to ensure Spinlab meets your requirements.

4. Shopify Billing

If you subscribe through Shopify:

  • Payments are processed through Shopify's billing system.
  • Subscription charges are subject to Shopify's billing process.
  • Canceling the app stops future charges but does not refund payments already made for the current billing period.

5. Custom Website Billing

If you subscribe through our website or another supported platform:

  • Payments are processed through our authorized payment providers.
  • Canceling your subscription prevents future renewals.
  • No refunds or partial credits will be issued for the current billing period.

6. Billing Errors

If you believe you were charged in error, such as a duplicate payment or incorrect billing, please contact us within 14 days of the charge.

Verified billing errors may be corrected at our discretion.

7. Changes to This Policy

We may update this No Refund Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

8. Contact Us

If you have any questions about billing or this policy, please contact us.

Email: support@tricolens.com
Website: https://tricolens.vercel.app